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Shipping and Refund Policy
Shipping Policy
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 8-14 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Braj-Raj is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 8-14 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on
+91-9302048679 or brjr2525@gmail.com
Refund Policy
1. Regular Priced Items
Exchange Policy
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Exchanges are accepted within 3 days of delivery
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To initiate an exchange, please WhatsApp us at +91 93020 48679
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Our support team will respond within 24 hours of your request
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Once approved, we’ll arrange a pickup. Upon collecting the article, your replacement will be dispatched within 48 hours
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A nominal ₹100 exchange handling fee will be charged per item
Return Eligibility
Returns are accepted only in the following cases:
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Damaged or defective item received
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Incorrect product or size delivered
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Visible stains, quality defects, or manufacturing faults
If such an issue occurs and is reported within 3 days of delivery, we will arrange an exchange or return at no extra cost
In eligible return cases, both-way logistics charges will be handled by Braj-Raj
2. Discounted or Sale Items
Exchange & Return Policy
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Returns and exchanges are not applicable on discounted or sale items, as they are already available at reduced prices.
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In special cases (for example, first-time customers), exchanges may be allowed under these terms:
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Only for a different size of the same article
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If the preferred size is unavailable, exchange may be made for another item of similar value
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Requests must be raised within 48 hours of delivery via WhatsApp
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Customers must ship back the article and share valid tracking details within 7 working days
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Articles will be accepted only after quality inspection. If the item fails this check, it will be returned to the customer
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All shipping, handling, and reshipment charges must be borne by the customer
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⚠️ Important Notes
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Do not dispatch any article without prior confirmation from our team. For confirmation, please reach out on WhatsApp
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Shipments without approval will be returned to sender and not processed
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For all concerns or requests, contact only via WhatsApp (+91 93020 48679)
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Messages sent to other numbers or platforms will not be entertained