Privacy Policy

Braj Raj (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website braj-raj.com or interact with us through other channels (including WhatsApp, SMS, and email).
By using our website or services, you agree to the practices described in this Privacy Policy.

1. Introduction & Purpose

Braj Raj is a spiritual and healing brand offering products such as Rudraksha bracelets, Rudraksha water therapy items, and Rudraksha necklaces. We respect your privacy and are committed to keeping your personal information secure and transparent. This policy sets out what data we collect, how we use it, and your rights regarding your information.

2. Information We Collect

When you interact with us, we may collect the following types of information:

Personal Information:
- Full name
- Email address
- Mobile number/WhatsApp number
- Billing and shipping addresses
Order & Payment Information:
- Payment details (processed securely via Razorpay – we do not store your card or bank details)
- Order history and transaction details
Browsing Information:
- IP address, browser type, device information
- Pages visited, time spent on site, and other analytics data (collected automatically through Wix and cookies)
Communication Data:
- Messages exchanged via WhatsApp, SMS, or email when you contact us
- Preferences regarding promotional communications

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver products to your address
Send order confirmations, invoices, and updates
Communicate promotional offers, newsletters, and brand updates via email, SMS, or WhatsApp
Provide customer support and resolve inquiries
Improve our website, services, and product offerings
Prevent fraud, secure transactions, and comply with legal obligations

4. Cookies & Tracking

Our website (hosted on Wix) uses cookies and similar technologies to improve user experience. Cookies help us:

Remember your preferences
Analyze website traffic and performance
Provide relevant offers and recommendations

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect your browsing experience.

5. Data Sharing & Third Parties

We do not sell or rent your personal information. However, we may share your information in the following cases:

Payment Processing: With Razorpay to securely process your transactions.
Logistics Partners: With delivery providers to ship your orders.
Service Providers: With trusted partners (such as Wix, email/SMS/WhatsApp marketing services) for order management and communication.
Legal Requirements: If required by law, regulation, or government authorities.

6. Data Storage & Security Measures

Our website is hosted on Wix, which employs industry-standard security measures.
Payments are handled by Razorpay, using encrypted and secure protocols.
We implement safeguards to protect your data, but please note that no system is 100% secure.

7. User Rights

As a customer, you have the right to:

Access: Request a copy of your personal data we hold.
Correction: Update or modify inaccurate information.
Deletion: Request deletion of your data, subject to legal or transactional requirements.
Opt-Out: Unsubscribe from promotional emails, SMS, or WhatsApp updates anytime by contacting us.

8. International Users

Currently, our primary services are available within India. International customers may place inquiries and orders via WhatsApp at +91 9302048679. By providing your information, you consent to its transfer and storage in India.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. Updates will be posted on this page with a revised “Effective Date.”

10. Contact Information

If you have any questions, concerns, or requests about this Privacy Policy, you can reach us at:

WhatsApp Support: +91 9302048679